![]() ![]() Does the feedback I receive match the “real” feedback employees share with each other?.What is the best way to truly understand how employees are feeling?.Lately, I’ve found myself pondering a few basic questions: ![]() Engagement is important in normal times, but it’s even more critical in our current COVID-19 world. MI CEO role last March, employee engagement has been a key focus for me. Here are a few relevant parts from that message showing how he queued it up with employees: Schmeiser introduced the new chat feature in an all-employee message, where he also shared the participation rate for the annual employee engagement survey, Goins explains. “He’s always been big on employee engagement and welcomes questions and conversation from employees in his business segment.”īy the end of the first month, Schmeiser reported about 40 interactions with employees covering a range of topics, from queries about the business and how the company approaches career development in an all-virtual environment to informal banter with wedding pictures, baby photos and other family highlights, she says. “’Message with Michael’ was a way for him to maintain his open-door office policy even when we’re all working from home,” she says. That informal conversation has been well received, explains Lanita Goins, manager of employee communications services. surveys), but IM is great because the tool is so informal that’s it is easy to have unforced dialogue.” “We have several more formal channels of feedback (e.g. “My main thinking was the best way to get employees to share how they’re really feeling is to allow them to share in whatever way they feel most comfortable,” he says. ![]()
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